ezTravel data breach

What happened

ezTravel (易遊網), a well-known Taiwanese online travel agency, said on November 9, 2026 that it detected an abnormal outside attack on its member center on November 7 and that contact details from some past orders were taken. After matching and removing duplicates, more than 690,000 people are affected. The data may include names, email addresses, phone numbers and order details. ezTravel says credit card numbers, security codes, login passwords, passport numbers and national ID numbers were not involved. It has notified affected customers by text and email, reported the incident to regulators and police, and hired an outside security team to investigate.

What should I do?

1. Be wary of calls or messages claiming an 'order problem' or 'duplicate charge' on an ezTravel booking; scammers can quote real order details.
2. Never give card details or SMS verification codes to anyone who calls you, and never follow instructions to operate an ATM to 'cancel installments'.
3. Don't click links in unexpected texts or emails about your trip; check bookings in the ezTravel app or website directly.
4. If you're unsure whether a call is genuine, hang up and call Taiwan's 165 anti-fraud hotline or ezTravel's official customer service.

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