Ticketmaster (Live Nation) data breach
Was I affected?
Ticketmaster (Live Nation) confirmed a breach affecting an undisclosed number of people, exposing names, email addresses, phone numbers and addresses. You may be affected if you bought tickets through Ticketmaster before mid-2024 and received a Ticketmaster data-incident email or letter.
| Announced | May 31, 2024 |
|---|---|
| When it happened | April-May 2024 |
| Data exposed | Names, Email addresses, Phone numbers, Addresses, Payment card numbers and Other details |
| Through a vendor | Snowflake |
| Status | Confirmed by the company or a regulator filing |
What happened
Live Nation disclosed in an SEC filing that a criminal accessed a third-party cloud database holding mostly Ticketmaster data and offered it for sale in May 2024; the provider was later identified as Snowflake. Notices to customers said names, contact details and encrypted or partial payment card details may have been taken. The seller claimed 560 million customers, a figure Ticketmaster has not confirmed.
What should I do?
- Watch your card statements for charges you don't recognize and ask your bank for a new card number if you see any.
- Treat emails, texts and calls that mention Ticketmaster, refunds or ticket transfers as suspect; don't click links or share codes, and contact the company through its official app or website.
- Change your Ticketmaster password and any other account that uses the same password, and turn on two-step verification.
- Enroll in the identity monitoring offered in Ticketmaster's notice if you received one.
Check the other services you use →
Sources
- Live Nation confirms Ticketmaster data breach linked to Snowflake · The Record (news)
- Ticketmaster confirms customer data breach · Malwarebytes (news)