Ticketek data breach
Was I affected?
Ticketek confirmed a breach affecting about 17.6 million people, exposing names, email addresses, dates of birth and passwords. You may be affected if you had a Ticketek Australia account before mid-2024 and received Ticketek's email about the incident.
| Announced | May 31, 2024 |
|---|---|
| When it happened | May 2024 |
| People affected | 17.6 million |
| Data exposed | Names, Email addresses, Dates of birth, Passwords and Other details |
| Through a vendor | Third-party cloud platform (linked to Snowflake in reports) |
| Status | Confirmed by the company or a regulator filing |
What happened
Australian ticket seller Ticketek said customer account data stored on an external cloud platform was accessed in May 2024, exposing names, dates of birth and email addresses. The data later appeared for sale and was linked by researchers to the wider Snowflake account thefts; Have I Been Pwned counted about 17.6 million unique emails along with hashed passwords. Ticketek said payment details were not affected.
What should I do?
- Change your Ticketek password and any other account that uses the same password, and turn on two-step verification.
- Treat emails, texts and calls that mention Ticketek, refunds or event tickets as suspect; don't click links or share codes, and contact the company through its official app or website.
- Contact IDCARE (idcare.org, 1800 595 160) for free help, and ask Equifax, Experian and illion for a credit ban if you suspect misuse.
Check whether your email address is in this breach on Have I Been Pwned (breach data from haveibeenpwned.com, CC BY 4.0).
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Sources
- Ticketek discloses cyber incident on external cloud platform · iTnews (news)
- Ticketek says customers' personal details stolen in cyber attack · SBS News (news)